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Shipping / Returns / Cancellations

      Please Note: You will be asked if you agree with these terms and conditions before checking out.

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        Return Policies

        • Trading Cards

          • All trading card sales (TCG, sports cards, etc.) are final. Due to the fluctuating market and to protect inventory integrity, we do not offer refunds, exchanges, or store credit on these items.

          • If an order is returned because a delivery signature was not obtained, a refund will be issued minus the original shipping cost.  Example: If your order total is $100 and shipping + signature was $10, your refund will be $90.

        • Everything Else (30 Days)

          • You may return eligible items within 30 days of delivery for a refund, minus the original shipping cost Toynado Alley incurred.

            • Example: If your order total was $100 and shipping was $10, your refund will be $90.

            • If an order is returned because a delivery signature was not obtained, a refund will be issued minus the original shipping cost.

          • Items must be returned in new, unused, and unopened condition.

          • Returns that are damaged or opened may incur a 30% restocking fee, or we may return the item to you at our discretion.

          • If the return is due to a Toynado Alley error, we will cover the return shipping cost.

          • Refunds are processed within 2–3 business days after the return is received and inspected.

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        Shipping

        • Free U.S. shipping on all orders (no international shipping).

        • Signature may be required at delivery.

        • Orders ship via UPS or USPS within 1–2 business days (usually same or next day).

        • Billing and shipping addresses must match — no exceptions.

        • No international orders. Orders sent to freight forwarders or shipping consolidation services may be canceled.

          • If shipped, we are not responsible for loss or damage and no replacement or refunds will be issued.

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        Cancellations

        • Buyer Cancellation
          • Website Orders cannot be cancelled once the shipping process begins
        • Seller Cancellation
          • ALL orders with an Order Risk Score of "Medium" or "High", per Shopify's fraud analysis tool, will not be charged and will be cancellled (non-negotiable)