Returns / Shipping / Cancellations
Please Note: You will be asked if you agree with these terms and conditions before checking out.
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Return Policy
- Trading Cards
- Due to the volatile change in market value there are NO refunds, exchanges, store credit, etc. on trading cards (TCG, Sports, etc...)
- Orders returned due to a signature not being obatined will be refunded in full, less originating shipping cost -- example: Order total of $100 less originating shipping cost of $10 equals refund of $90 ($100 - $10 = $90)
Non-Trading Cards (30-Day Ruturn Policy)
- Orders may be returned for a refund, less shipping cost Toynado Alley incurred, within 30 days of receipt of shipment -- example: Order total of $100 less originating shipping cost of $10 equals refund of $90 ($100 - $10 = $90)
- Orders returned due to a signature not being obatined will be refunded in full, less originating shipping cost (see example above)
- Returned items must be in the same New, Un-used, Un-opened condition
- Damaged or opened returns will be assessed a 30% restocking fee -or- the order may be sent back to you (Toynado Alley reserves the right to decided)
- If Toynado Alley made an error, we cover return shipping cost
- Returns are thoroughly inspected, please allow 2-3 business days for a refund
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Cancellations
- Website Orders
- Cannot be cancelled once the shipping process begins
- Card Break Orders
- Cannot be cancelled unless Toynado Alley sends you a written agreement via email, DM, chat message, etc. You authorizing payment for a break is a binding agreement to particpate.
- Shipping
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- FREE US shipping (no international shipping)
- Signature delivery may be required
- Orders ship within 1-2 days (usually 1 day) via UPS or USPS
- Shipping via fulfillment centers throughout the US
- Orders with multiple items may ship from multiple fulfillment centers